Shipping Protection is an optional $1.99 add-on. When you add it to your order, Cold Press Lab covers your package against loss, theft, and damage in transit — and we handle it ourselves. No third party, no carrier claim, nothing to ship back.
What's covered
- Lost in transit — tracking hasn't updated for 7 or more days, or the carrier confirms the package is lost.
- Marked delivered but missing — the carrier shows the package as delivered but it never arrived.
- Damaged in transit — the item arrives torn, crushed, stained, or water-damaged.
What's not covered
- Wrong size or a change of mind. That falls under our standard returns policy, which applies whether or not you added protection.
- Print or stitching defects. Those are always covered free — you don't need protection for them.
- An incorrect or incomplete shipping address entered at checkout.
- Packages refused or left unclaimed at delivery.
How to make a claim
Email elisorrells11@gmail.com with your order number, and a photo if the item arrived damaged.
You can file from 7 days after the last tracking update, or 3 days after a “delivered” scan, and up to 30 days after your order ships.
We'll replace the item at no cost or refund the order in full including the protection fee — your choice.
If you didn't add protection
We'll still help, but for a lost or stolen package we can't promise a free replacement — the claim would go to the carrier instead.
The fine print
Shipping Protection is a service provided directly by Cold Press Lab. It is not insurance and is not underwritten by a third party. One fee covers one order.